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Support Eshop FAQ
Eshop FAQ PDF Print E-mail
Q: I receive sometime a message "Internal Server Error" on the admin site with Internet Explorer. For example when I try to change the description of a product. How can I avoid this ?  
A: This a bug in Microsoft Internet Explorer 4 and 5. Please try to apply the last service pack or to upgrade to the new version. Service Pack 1 pack fix it on IE 4.0. This seems to be completely fixed in IE 5.01. For an automatic update try the menu help/product update in IE.  
 
Q: How to add a category of products ?  
A: Step 1. You first have to add the category. In menu Categories, click Add New.  
Step 2. Then you can add a new product. In menu Products, click Add New. In the category field, you can choose the category you have just added. Repeat the step 2 for every products of this category.  
 
Q: How could I decide in which currency will be the prices of my products ?  
A: Your customers can choose in which currency they want to see the prices of your products. But you have to choose a default currency. This is done with menu Configuration, submenu Options, field Currency. That the currency you'll use to enter the prices in your catalog. Once you have choose the default currency, don't change it. Otherwise you'll have to convert by hand every prices of the catalog.  
 
Q: How could I decide in which weight unit will be the weight of my products ?  
A: You have to choose a default weight unit. This is done with menu Configuration, submenu Options, field Weight Unit. That the weight unit you'll use to enter the weight in your catalog. Once you have choose the default weight unit, don't change it. Otherwise you'll have to convert by hand every weight of the catalog.  
 
Q: I have added a new product, how can I change the info about it ?  
A: Go in menu Product, click on Search. Then enter the product name, a part of it or choose the category of the product you want to change. Click on Search. The result is displayed. Choose then the button Edit in the row of the product you want to modify. You can then change every field of the product data.  
 
Q: How to change the color of the menu on the end-customer side ?  
A: Go in menu Web Layout, click on Eshop Site. There you can customize every part of the front-end layout. You can even upload other pictures for the search and change buttons.  
 
Q: I want to put my own index.html, do I have to overwrite the existing one ?  
A: In the default installation there is an index.html that goes directly in the shop. So if you don't want your customers to directly go in your shop, you have to overwrite this index.html with another one. But don't forget to place a link to your shop with a line like:  
<A HREF="eshop/script/pub/">Go to the Shop</A>.  
Please note that you have to have a valid "index.html" file, because this is the first page loaded by your clients when they arrive on your website. That's the reason why you can't delete the current "index.html" file, but you may replace it with a new one.  
 
Q: On the admin site, I only see a part of the credit card. How can I charge my customers ?  
A: For security reasons, the credit card number is not stored in the database. 8 digits are sent to you by mail (to This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) and you can find the 8 other digits on the admin interface. Put them together and you have the complete credit card number to charge your customers.  
 
Q: What email is the order to be sent to ?  
A: When a customer place an order on your shop, 2 emails are automatically sent. One to the customer to confirm his order and one to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . To receive the last one you have to configure a new email account in your mail client with the data received in the Activation email.  
 
Q: When I order anything in my site, I do not get a shipping option.  
A: The problem is caused when you haven't defined a shipping method for the total weight of the order. For example, if you have defined only one shipping method > 0g and <= 100g, if the total weight of the order is 0g, you won't have any valid shipping method. In this case, you have to change the shipping method to be > -1g and <= 100g.  
 
Q: How to change the default privacy statement ?  
A: First, create you own privacy statement in a HTML file. Then upload it using the "Web Layout/Custom Site" menu. Finally go to the "Web Layout/Eshop Site" menu and change the privacy statement path in the footer.  
 
Q: How to make direct link to a product ?  
A: Make a hyperlink to eshop/script/pub/product.php?prod_id=X where X is the ID of the product. To find the ID of a product, just go on the public side and take a look at the address when you are on the product page. Do not pass any other parameters than "prod_id" to this script.
 
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